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service
- Japan’s Service Sector ranks the world’s top, but at what price?
- September 15th, 2009
- In July I had an opportunity to make a short trip back to Europe after several years of not traveling anywhere outside Japan. After a long and exhausting flight we arrived at the hotel and the first thing that came to my mind was shower. After I couldn’t find any shampoo » Continue Reading
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- Super Service
- April 17th, 2009
- photo credit: Photocapy One of the first things that struck me about shopping in Japan was the level of service. Walk into almost any shop, no matter what price bracket and they lavish even the most blatant browsers with rapt attention. Japan to me epitomises ritualised, formal politeness. Here, customers are addressed honorifically as “O-kyaku-sama”. Honorifically! » Continue Reading
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