Seven Bank: Your One-Stop Shop to Money Matters Made Easy
By GaijinPot Partners
On March 30, 2016
When you hear the name “7-Eleven,” what immediately comes to mind? Around-the-clock convenience that lies right around the corner? Superb customer service at all times?
While 7-Eleven has undoubtedly changed the modern world in more ways than we can count, the pioneers of all-things-convenient have launched another innovative service to their list—a banking service that specifically targets the needs of foreigners residing in Japan.
Although Seven Bank’s 24-hour international money transfer service has been available since 2011, registration until now could only be completed online or by contacting the call center to request a registration form via “snail mail.”
Starting from March 16th, in 7-Eleven’s signature fashion, international money transfer will become more convenient and accessible to the public through Seven Bank’s new branch located in Kawasaki City, Kanagawa Prefecture. The Kawasaki Azalea Branch allows potential customers to speak one-on-one with knowledgeable staff who are ready to assist with questions such as how to open a Seven Bank account, transfer money both domestically and internationally, and why their banking services separate them from the rest.
Accessible within the Azalea Shopping Mall that connects to JR Kawasaki Station, the branch is open daily from 9 a.m. to 5 p.m.
If you’ve ever tried opening a bank account as a foreigner in Japan, chances are you’ve experienced the inevitable language barrier. However, Seven Bank’s user-friendly website already provides the option of 9 language choices—from English to Español—for easy navigation. With new communication methods becoming increasingly technology-based in our modern world, Seven Bank’s Kawasaki Azalea Branch is unique in that it provides the value of face-to-face conversation at your own time.
While Seven Bank’s services have already proved to be popular among foreigners working abroad in Japan and international students, I was able to first-handedly experience the apparent advantages of visiting an actual branch when setting foot inside the newly-opened Azalea location.
Online banking has become the way of the future in the 21st century, especially with the added bonus of secure and convenient 24/7 access to your finances at the click of a button. Nevertheless, there was something refreshing about Seven Bank’s take on traditional banking services that implied to me the limitations of machinery-operated services to customer service catered with a human touch.
Could it have been the professional yet friendly and approachable staff, who are both multilingual and multicultural? Or was it the face-to-face interaction with a focus on customer-centered service as Stephanie, a personable employee at the Azalea Branch, filled me in on additional services I had overlooked on Seven Bank’s website—the biggest perks for me being 24-hour ATM operations, no minimum balance or age to open an account, and a flat rate of 2000 yen for any amount of international money transfer made anytime, anywhere, to the receiving bank account.
The only catch that comes to mind in retrospect to Seven Bank’s induction of a walk-in branch was its customer oriented services offered in a relaxing atmosphere with personnel who genuinely want to assist you—especially first-time bank account holders in Japan. It only takes one visit to Seven Bank’s Kawasaki Azalea Branch to get any or every question on “money matters” answered. Trust me, with their signature modern convenience catered traditionally to customers with on-premise support, you’ll be hooked from start to finish!
Seven Bank Kawasaki Azalea Branch
Access: JR Kawasaki Station, Take the East Exit and go down the stairs. Seven Bank Kawasaki Azalea Branch is located inside Kawasaki’s Azalea Shopping Mall.
Address: 26-2 2036 Ekimae Honcho Kawasaki-ku, Kawasaki-shi, Kanagawa-ken
Phone: 0120-023-277 (Telephone Hours 9am – 5pm)
Business Hours: 9am – 5pm / Open all year, including public holidays